Support & Policies
Support
Having trouble with an install? Is something not working? Contact our support team by using the Support Form.
We can’t promise immediate responses, but we will respond as quickly as possible. Spam blockers and Internet providers can sometimes cause message failures, if you do not get a reply in a few business days, please call.
General Inquiries: info@xpinpinball.net
Returns
XPin offers a 30 day return policy on all products from the date of delivery purchased directly from XPin. If a customer decides to return a product within the 30 day window they may contact XPin stating the reason for return. Shipping will be at the sole expense of the customer and there will be a 5% restocking fee assessed. No returns are allowed after 30 days except for warrantied items. Refunds for returns will be processed within 15 business days of receipt and inspection of the product. Resellers may carry different return policies than Xpin.
Warranty
All XPin products are warrantied for 2 years against manufacturing defects. XPin cannot be held responsible for damage to your machine as a result of our products unless it has been determined that a manufacturing defect existing on the XPin product is responsible for the damage. Our products have been tested on many, but not every machine represented on these pages. The assumption is made that your game reflects the design documentation available in the original game manuals and technical documents. You are responsible to make sure your machine is in working order and reflects them before installing our products. We gladly accept returns on our products if they are defective, but any damage to our products as a result of an improperly wired or malfunctioning machine will not be eligible for a refund. This warranty is valid for the original purchaser only, with proof of purchase if requested by XPin. ONLY products purchased directly from XPin or an XPin authorized reseller are covered under our warranty. Items purchased from non-authorized resellers do not have any warranty.
XPin tech support will gladly try to assist you in a problem you are having with your machine before you decide to try our products. If you’re having trouble with a product after purchase, please get in touch with us and we will be happy to help work through the issues or replace the product if warranted.
